As a growing business, it is crucial to have someone to assist your customers, solve their issues, take queries, and be available via call. However, not all businesses have operators on call because it is expensive and requires a lot of training. But what if you could train AI to take calls like humans, respond to impromptu queries and issues of your customers, and be affordable? Well, Callfluent AI allows you to do just that. In this article, we will review Callfluent AI, which allows you to set up an AI call center with AI voice call agents.
Callfluent AI review: Create AI voice Call Agents
Callfluent has features and offers countless benefits over traditional call centers and agents. Here are some:
Cloud-Based Call Center
CallFluent AI’s call centers are completely online, reducing the hassles of setting up bulky equipment, countless man-hours spent training agents, and issues with downscaling and upscaling the call center operations. If you need more agents during busy hours or seasons, you can do so with just a few clicks and low costs, and vice versa. It seamlessly integrates with various phone systems.
To integrate AI agents into an existing phone number, you only need to set up a Twilio account (or sign up for one if you don’t have one).
AI-powered Features
All the core features in CallFluent AI Call centers are AI-powered. Here’s all the AI that you get when you sign up for Callfluent:
- Human-Like AI Voice Agents: These agents are trained on vast datasets and have various accents and styles to choose from. The tech utilizes NLP (Natural Language Processing) and TTS (text-to-speech) to understand the natural flow of conversation and provide responses that don’t have any sizeable delay.
- Intelligent Call Routing: Callfluent identifies the keywords and tone and, based on previous interactions with the caller, where to route them and which agent to connect them to. This allows for the best experience and most conversions from your callers.
- AI-Driven Lead Scoring: Like a real agent would, Callfluent AI voice call agents analyze the conversation in real time to modify the responses for better lead scoring. The AI agents thoroughly understand the intent, which makes them proficient at scoring leads.
- AI-Powered Script and Prompt Assistance: With the AI-powered script and prompt assistance, the AI agent constantly modifies its responses while adhering to the pre-described tones and guidelines. This ensures better customer satisfaction and complete resolution of the queries as the agents are updated in real time.
- Voicemail Detection: This AI-powered feature detects which calls go to voicemail, allowing it to respond professionally.
Callfluent User Experience
A wide array of features can also hamper the overall user experience; thankfully, this is not true with Callfluent.
Ease of Use
Callfluent seems to put the user experience at the forefront, ensuring that even novice users have no difficulty setting it up:
- 1-click agent creation: Users can create AI agents with just one click, this streamlines the workflow, and reduces the time required to upscale the call center operations.
- Proprietary prompt builder: The proprietary prompt builder feature allows users to train AI agents to respond to callers’ questions and queries based on prompts. It also allows you to generate AI scripts for calls and has readymade templates for sales and executive calls.
- No download required: CallFluent is completely cloud-based software that requires no download. So, you can access it from anywhere in the world with just a device with a compatible browser and internet connection.
- User-friendly training tools: Users can easily upload training data and fine-tune the responses of the AI agents, as there are step-by-step guides for every part of the process.
- Manage Calls Easily: With features such as call transfers, call queueing, and voicemail management, you can have granular control over each conversation.
- Supervisor-friendly features: Supervisors can view call history in real-time, view call transcriptions, and even record calls. Another feature that can be very helpful for supervisors is the AI audio intelligence feature, which analyzes the sentiment and intent of the call, allowing them to make decisions for the marketing and sales teams.
Reporting & Analytics
CallFluent has many features that allow accurate reporting and analytics of caller data and calls. The AI Audio Intelligence feature allows you to analyze caller sentiment and intent. This feature also reduces call noise, helps you view the summary and purpose of the call, and helps you understand the whole conversation precisely.
This has lasting benefits for the business. You can understand the usual customer sentiment and the core problems and issues your customers face. These features can also help you set customers up for retargeting. All of this data can help you achieve greater customer satisfaction and conversions.
Callfluent Integrations
Callfluent offers integration capabilities with over 3,000 other business applications through webhooks and direct integrations with platforms like Zapier, GoHighLevel, and Convertlead. This integration allows businesses to connect Callfluent with their CRM, marketing automation platforms, and other essential tools.
Because of these integrations, sending call details directly to a CRM is easier than ever, streamlining the workflow. Additionally, it can enhance the sharability of the data without the need for manual work and allow you to get data-driven insights to make informed decisions on sales and marketing.
Callfluent Pricing
There are currently three plans to choose from at Callfluent, each of which suits different business sizes.
Business Plan
This plan caters to businesses and service providers new to AI voice agents. This entry-level plan offers fundamental features, including one voice agent, one workspace, 360 monthly minutes, and access for one team member. It equips businesses with essential tools such as inbound and outbound agents, webhook integrations, call recording and transcription, and automated SMS sending, making it suitable for managing fundamental customer interactions and streamlining simple workflows.
Price: $97/month, $643/year with a 40% discount when billed annually.
Agency Plan
The Agency plan targets smaller agencies looking to integrate Callfluent into their customer service offerings. This plan provides unlimited voice agents and highly scalable workspaces for growing agencies. A generous quota of 1,600 monthly minutes and a competitive per-minute rate allow agencies to serve numerous clients without incurring excessive costs. Features like app rebranding and white-glove onboarding enhance the agency’s branding and customer experience. Additionally, access to training and premium support ensures agencies can effectively utilize and manage the platform.
Price: $367/month, $1219/year with a 65% discount when billed annually.
Agency White Label Plan
The Agency White Label plan caters to agencies seeking a fully customizable client experience. This premium plan consists of all the features of the Agency plan but significantly improves the branding and control aspects. Agencies benefit from unlimited voice agents, workspaces, and a larger quota of 3,600 minutes. Features such as a white labeling dashboard, custom domain integration, and bespoke SMTP integration allow agencies to present a seamless and personalized experience to their clients, establishing brand identity and professionalism.
Price: $997/month, $2997/year with a 70% discount when billed annually.
Callfluent Customer Support
CallFluent has an excellent customer support team via email and the online chat option right from the CallFluent Dashboard. With the Agency and Agency White Label plans, you get access to premium priority support, which is with you at each part of the process, helping you onboard, set up, and solve any queries you will have between or after the process.
Callfluent Security & Compliance
Callfluent AI takes data security and customer privacy exceptionally seriously, which is evident in its comprehensive approach to compliance. It meets all industry standards and even has additional certifications such as SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS. Its compliance with GDPR ensures the lawful and ethical handling of personal data for users in the EEA.
Callfluent Overall Impression
Callfluent AI revolutionizes business call handling with its user-friendly interface and advanced AI features. It efficiently routes calls, scores leads, and analyzes customer sentiment, making it more effective than a traditional call center.
While mastering its advanced features may take time, Callfluent is ideal for businesses looking to save money, streamline calls, and enhance customer satisfaction. It’s particularly beneficial for companies with high call volumes, those needing to connect with the right leads, or teams working remotely.
Conclusion
If you’re looking for a more innovative, more efficient way to manage your calls and provide customer service, Callfluent AI is worth considering. It’s like having a team of competent call center agents working for you 24X7 without the high costs and hassles.
Callfluent Alternatives
While Callfluent AI is the best for AI call centers, there are some worthy alternatives that you can consider:
Autocalls.ai costs $47 a month and offers multilingual support, though its feature set is unclear. Client charges $0.12 per minute, making it suitable for fluctuating call volumes. It automates call summaries and schedules, enhancing the ease of use. Bland AI focuses on integrating with existing tools, provides high-level security essential for sensitive business information, and offers a free trial.
Callfluent AI offers comprehensive features, including advanced AI and sentiment analysis, with transparent pricing for different business sizes. However, for those on a tight budget or with unpredictable call volumes, Qlient’s pay-as-you-go model may be more appealing. The best choice depends on your specific business needs and priorities.
